Tickets

Mira's ticket system is fully customizable per-panel: design, multiple categories, modal form, welcome embed, claim system, transcripts, auto-close.

Creating a panel

Click + New panel on the tickets dashboard. You'll drop into the editor with six tabs.

Design

• Embed title, description, color
• Button label, emoji, style (Primary / Secondary / Success / Danger)

Live Discord-faithful preview shows your changes in real time.

Channel & roles

• Panel channel — where the button appears
• Ticket category — Discord category for new ticket channels
• Log channel — transcripts and close summaries
• Staff role — gets access to every ticket

Categories

Add categories like "Support", "Report", "Apply". Users get a dropdown to pick. Each category can override the staff role, Discord category, and welcome message.

Welcome

First message inside the ticket. Placeholders: {user}, {number}, {category}.

Form

Up to 5 modal questions before ticket opens. Per-field: label, placeholder, short/paragraph, required, length limits. Responses shown in the welcome embed.

Settings

• Max open per user
• Channel naming scheme — placeholders for new channel names
• Auto-close hours — silence before auto-close (0 = off)
• Claim system — adds a Claim button
• Transcripts on close — .txt transcripts to log channel